FAQ - Answers to frequently asked questions


Welcome to our FAQ section! Here you will find answers to the most frequently asked questions about our David Rio products, orders, shipping and more. We have created this page to help you quickly and easily.

If your question is not listed, please feel free to contact us directly - we are always here to help.

About David Rio

David Rio is an award-winning company founded in 1996 in San Francisco. It specializes in high-quality chai and tea blends that combine tradition and innovation. The name "David Rio" is derived from the first names of the founders, David Scott Lowe and Rio Miura. With a strong focus on sustainable practices and animal protection, David Rio has made a name for itself worldwide.

David Rio is a brand known for its high-quality chai blends, combining tea with spices and sometimes ingredients like matcha, cocoa, or vanilla. The range includes both traditional and innovative chai variations, including vegan and sugar-reduced options. These blends are easy to prepare and offer a rich, aromatic taste experience. 

David Rio Chai is especially popular among chai lovers who seek a convenient yet premium way to enjoy chai.

David Rio Chais are named after animals that are either endangered or require special protection efforts. We are passionate about animal conservation and support organizations such as Cat Tales (a rescue organization for endangered species) and the San Mateo Peninsula Humane Society (an animal welfare organization with an open-door policy for all animals). For more information about the animal protection organizations we support, please click here.

What's special about David Rio?

Instant chai? Never! What's special about David Rio Chai ...

Our chai is real. It contains real ground tea, real ground spices, plus honey and cane sugar and natural flavors. We want the full chai flavor to unfold from the authentic ingredients used in traditional chai preparation on the Indian subcontinent.

David Rio Chai is not an instant product.

The natural ingredients do not simply dissolve immediately in milk. They need to be stirred well, preferably with the aid of a small whisk. Or you can use the steam wand of an espresso machine. But you will be rewarded for this little extra effort with the very first sip.

Availability and shipping

David Rio Chai is available in select supermarkets across the DACH region. For more specific information on availability, we recommend checking with your local supermarket. 

Alternatively, you can shop directly in our online store, where you'll find all available Chai varieties and can have your order conveniently delivered to your home.

Your order is typically delivered within 2-3 business days. For refrigerated shipments, delivery is only made from Monday to Thursday to avoid potential heat damage. You can find more details here.

Our products

Within the "Endangered Species" line, there are a total of seven different varieties: 

Additionally, there is the Power Chai®, which is completely lactose-free.

Our Tiger Spice Chai® is the most popular, followed by the Orca Spice (sugar-free) and the Elephant Vanilla.

For a traditional Chai, simply add hot water, milk or a milk alternative, stir, and enjoy! 

For more information on how to prepare hot and cold David Rio Chai varieties, visit our recipe page.

David Rio Chai is made in the USA, specifically in San Francisco, California. The company focuses on using high-quality ingredients and sustainable practices in creating its chai blends.

Nutritional values and ingredients

Yes, most David Rio Chais contain caffeine because many of our blends use black or green tea as a base. 

A 200ml cup contains around 20 to 40 milligrams of caffeine, which is less than a comparable cup of coffee (55 to 145 milligrams).

However, if you prefer to avoid caffeine, we also offer delicious caffeine-free Chais.  that deliver the full flavor of traditional chai.

Our sugar-free Chai variants contain 65 calories per serving, while the other Chai varieties contain between 74 and 140 calories per serving, depending on the variant.

Yes, both Orca Spice and Flamingo Vanilla are sugar-free. They both contain Splenda® as a sugar substitute, and Flamingo Vanilla is also decaffeinated.

Yes! We use a high-quality, dairy-free cream as a milk substitute. Although it contains sodium caseinate, a milk derivative, it is considered dairy-free. 

One of our Chai variants, the Power Chai®, is also completely vegan.

Yes! All David Rio products are gluten-free and contain no hydrogenated or trans fats.

Yes, all David Rio products are kosher-certified.

Not all David Rio products are vegan.

While many of our Chai varieties are plant-based, some products contain ingredients such as milk derivatives or honey. 

However, the Power Chai® is a fully vegan option, as it contains no animal-derived ingredients.

Discover bestsellers now

David Rio - Black Rhino Cocoa Chai *vegan* (456 g)
A harmonious chai made from black tea, fine spices and cocoa.The Black Rhino Cocoa Chai combines David Rio's signature masala spices with high-quality, rich cocoa to create an indulgent chocolate treat that can be served ice cold or steaming hot.Every delicious cup helps to protect rhinos in their natural habitat. Because David Rio has always been a guarantee for an exceptionally good chai and, on top of that, you support endangered animal species with every cup you drink.The classic and well-known Black Rhino Chai comes with 456 g content in a practical household size.

Contents: 0.456 kg (€28.40* / 1 kg)

€12.95*
David Rio - Flamingo Vanilla Chai *decaf + reduced sugar* (337 g)
Sugar-reduced chai blend made from decaffeinated black tea, vanilla flavoring and exotic spices. Comparable to Elephant Vanilla, but sugar-reduced and decaffeinated.David Rio has always been a guarantee for an exceptionally good chai and, on top of that, you support endangered animal species with every cup you drink. So every time you enjoy a David Rio Chai, you feel twice as good.The classic and well-known Flamingo Vanilla tin comes in a practical household size with a content of 337 g.

Contents: 0.337 kg (€38.43* / 1 kg)

€12.95*
David Rio - Orca Spice Chai *reduced sugar* (337 g)
With black tea, sucralose, cinnamon and cardamom. For the preparation of a sugar-reduced, typically Indian, creamy chai.David Rio has always been a guarantee for an exceptionally good chai and, on top of that, you support endangered animal species with every cup you drink. So every time you enjoy a David Rio chai, you feel twice as good.The classic and well-known Orca Spice tin comes in a practical household size with a content of 337 g.

Contents: 0.337 kg (€38.43* / 1 kg)

€12.95*
David Rio - Power Chai Espresso *vegan* (398 g)
A well-rounded combination of black tea and espresso with a finely balanced blend of spices. Sweetened with cane sugar and flavored with ginger, this invigorating chai is vegan as it contains no milk components.The classic and well-known tin of Power Chai comes in a practical household size with a content of 398 g.

Contents: 0.398 kg (€32.54* / 1 kg)

€12.95*
David Rio - Power Chai Matcha *vegan* (398 g)
A special combination of black tea and Japanese matcha green tea with a finely balanced blend of spices. Sweetened with cane sugar and flavored with ginger, this invigorating chai is vegan as it contains no milk components.The classic and well-known tin of Power Chai Matcha comes in a practical household size with a content of 398 g.

Contents: 0.398 kg (€32.54* / 1 kg)

€12.95*
David Rio - Retail - Tiger Spice Chai *decaf* (398 g)
Caffeine-free, full-bodied chai. Black tea spice blend with a hint of cinnamon and other exotic spices, completely caffeine-free. David Rio has always been a guarantee for an exceptionally good chai and, on top of that, you support endangered animal species with every cup you drink. So every time you enjoy a David Rio Chai, you feel twice as good.The classic and well-known Tiger Spice decaf tin comes in a practical household size with a content of 398 g.

Contents: 0.398 kg (€32.54* / 1 kg)

€12.95*
Tip
David Rio - Tiger Spice Chai (398 g)
A strong Indian black tea spice blend that becomes a creamy drinking experience with dairy-free cream and honey. The classic among chais. With black tea, cinnamon, cardamom and cloves. David Rio has always been a guarantee for an exceptionally good chai and, on top of that, you support endangered animal species with every cup you drink. So every time you enjoy a David Rio Chai, you feel twice as good.The classic and well-known Tiger Spice tin comes in a practical household size with a content of 398 g.

Contents: 0.398 kg (€32.54* / 1 kg)

€12.95*
David Rio - Tortoise Green Tea Chai (398 g)
A light green tea-based chai with honey, exotic spices and cinnamon.David Rio has always been a guarantee for an exceptionally good chai and, on top of that, you support endangered animal species with every cup you drink. So every time you enjoy a David Rio Chai, you feel twice as good.The classic and well-known tin of Tortoise Chai comes with 398 g of content in a practical household size.

Contents: 0.398 kg (€32.54* / 1 kg)

€12.95*
David Rio - Toucan Mango Chai (398 g)
A fruity chai with black tea, exotic spices and natural mango flavor.David Rio has always been a guarantee for an exceptionally good chai and, on top of that, you support endangered animal species with every cup you drink. So every time you enjoy a David Rio Chai, you feel twice as good.The classic and well-known Toucan Mango tin comes in a practical household size with a content of 398 g.

Contents: 0.398 kg (€32.54* / 1 kg)

€12.95*
David Rio - White Shark Chai (398 g)
The White Shark Chai is a blend of white and green tea that refreshes with a crisp citrus note and a subtle pepper kick.David Rio has always been a guarantee for an exceptionally good chai and, on top of that, you support endangered animal species with every cup you drink. So every time you enjoy a David Rio Chai, you feel twice as good.The classic and well-known White Shark tin comes in a practical household size with a content of 398 g.

Contents: 0.398 kg (€32.54* / 1 kg)

€12.95*
Data protection *